I C O N S
I C O N S
BUSINESS PROCESS OUTSOURCING AND MANAGED SERVICES
BUSINESS PROCESS OUTSOURCING AND MANAGED SERVICES
001
WHAT WE DO
WE PROVIDE
THE SUPPORT
YOU NEED
We are a people company. We provide trained, skilled, attentive, and focused ROCK STAR TALENT to all of our clients.
Tell us about the roles that need to be filled, along with the expectations, and we will get you the right people.
WE HELP
COMPANIES
BECOME MORE AGILE
Our scalable services revolve around you, thus we strive to understand your business, the expected outcomes, and how you like things done. The more we know, the better we can provide you with what you need when you need it. Add staff when you need to, throttle back when you don't.
Our scalable services revolve around you, thus we strive to understand your business, the expected outcomes, and how you like things done. The more we know, the better we can provide you with what you need when you need it. Add staff when you need to, throttle back when you don't.
SCALE UP EASILY
We can help quickly increase the size of your operation and augment your team. We're your customer support, app testers, system admins, tech support - simply put, we'll fill any role with caring, smart, skilled people who'll help take your business to the next level.
We can help quickly increase the size of your operation and augment your team. We're your customer support, app testers, system admins, tech support - simply put, we'll fill any role with caring, smart, skilled people who'll help take your business to the next level.
STAY COST EFFECTIVE
By leveraging our capabilities to your advantage, you can expand your business and increase efficiency without having to invest in people, technology or hardware. We'll ensure the scope is well-defined and will provide predictable pricing so it is all crystal clear from the get-go.
By leveraging our capabilities to your advantage, you can expand your business and increase efficiency without having to invest in people, technology or hardware. We'll ensure the scope is well-defined and will provide predictable pricing so it is all crystal clear from the get-go.
002
OUR SERVICES
TECHNICAL SUPPORT
Our tech support staff are available 24/7/365, we support clients in industries that never sleep, including hospitality and telecommunications facilities. If we can address and resolve every customer inquiry in a single interaction, we will.
TECHNICAL SUPPORT
Our tech support staff are available 24/7/365, we support clients in industries that never sleep, including hospitality and telecommunications facilities. If we can address and resolve every customer inquiry in a single interaction, we will.
CUSTOMER SUPPORT
We take ownership of the inquiries and will not bounce customers from agent to agent – we will do our best to find resolutions the first time around and proactively follow up with your clients to ensure any pending inquiries have been resolved.
SOFTWARE TESTING
A keen eye for detail is the key when it comes to web and app testing. Our QA experts use their experience, combined with the latest testing practices and technologies to ensure your product is stable, looks great, and performs well on all platforms.
VIRTUAL ASSISTANCE
Our VAs and Executive VAs will help you with everything from the small, but important tasks that eat up your time to providing high-level strategic support with ad-hoc projects, empowering you to focus on your vision, strategy, and high-impact, high-value initiatives.
ACCOUNTING SUPPORT
Our bookkeepers are professional, accurate, organized, have experience with all major accounting software platforms, and can handle a wide variety of tasks including data entry, Accounts Payable/Receivable, bank reconciliations, and more.
TECHNICAL SUPPORT
Our tech support staff are available 24/7/365. We support clients in industries that never sleep, including hospitality and telecommunications facilities. We offer Tier 1, 2 and 3 support staff as well as network and system admins, and can be the safety net that keeps you up and running.
TECHNICAL SUPPORT
Our tech support staff are available 24/7/365, we support clients in industries that never sleep, including hospitality and telecommunications facilities. We offer Tier 1, 2 and 3 support staff as well as Network and System Admins, and can be the safety net that keeps you up and running.
TECHNICAL SUPPORT
Our tech support staff are available 24/7/365, we support clients in industries that never sleep, including hospitality and telecommunications facilities. We offer Tier 1, 2 and 3 support staff as well as Network and System Admins, and can be the safety net that keeps you up and running.
CUSTOMER SUPPORT
We take ownership of the inquiries and will not bounce customers from agent to agent – we will do our best to find resolutions the first time around and proactively follow up with your clients to ensure any pending inquiries have been resolved.
CUSTOMER SUPPORT
We take ownership of the inquiries and will not bounce customers from agent to agent – we will do our best to find resolutions the first time around and proactively follow up with your clients to ensure any pending inquiries have been resolved.
SOFTWARE TESTING
A keen eye for detail is the key when it comes to web and app testing. Our QA experts use their experience, combined with the latest testing practices and technologies to ensure your product is stable, looks great, and performs well on all platforms.
SOFTWARE TESTING
A keen eye for detail is the key when it comes to web and app testing. Our QA experts use their experience, combined with the latest testing practices and technologies to ensure your product is stable, looks great, and performs well on all platforms.
VIRTUAL ASSISTANCE
Our VAs and Executive VAs will help you with everything from the small, but important tasks that eat up your time to providing high-level strategic support with ad-hoc projects, empowering you to focus on your vision, strategy, and high-impact, high-value initiatives.
VIRTUAL ASSISTANCE
Our VAs and Executive VAs will help you with everything from the small, but important tasks that eat up your time to providing high-level strategic support with ad-hoc projects, empowering you to focus on your vision, strategy, and high-impact, high-value initiatives.
ACCOUNTING SUPPORT
Our bookkeepers are professional, accurate, organized, have experience with all major accounting software platforms, and can handle a wide variety of tasks including data entry, Accounts Payable/Receivable, bank reconciliations, and more.
ACCOUNTING SUPPORT
Our bookkeepers are professional, accurate, organized, have experience with all major accounting software platforms, and can handle a wide variety of tasks including data entry, Accounts Payable/Receivable, bank reconciliations, and more.
CUSTOMER SUPPORT
We take full ownership of every inquiry and will not bounce customers from agent to agent – we will do our best to find resolutions the first time around and proactively follow up with your clients to ensure any pending inquiries have been resolved.
SOFTWARE TESTING
A keen eye for detail is the key when it comes to web and app testing. Our QA experts use their experience, combined with the latest testing practices and technologies to ensure your product is stable, looks great, and performs well on all platforms.
VIRTUAL ASSISTANCE
Our VAs and Executive VAs will help you with everything - from the small, but important tasks that eat up your time to providing high-level strategic support for ad-hoc projects, empowering you to focus on your vision, strategy, and high-impact, high-value initiatives.
ACCOUNTING SUPPORT
Our accounting support staff are professional, accurate, organized, have experience with all major accounting software platforms, and can handle a wide variety of tasks including data entry, accounts payable/receivable, bank reconciliations, and more.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your coverage needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
We will right-size our team to suit your particular needs as your business grows.
Our rock star team will provide white-glove service and ensure your customers' needs are met.
Our hourly rates and predictable monthly pricing will give you more control over your budget.
We provide the infrastructure to handle all the needs of any given client or customer.
003
WHY ICONS
IT'S OUR
COMPANY
VALUES
RESPECT
Value and treat everyone with dignity. Show respect for one another, our clients, and their customers, because we're all people, and treating each other right is simply the human thing to do.
Value and treat everyone with dignity. Show respect for one another, our clients, and their customers, because we're all people, and treating each other right is simply the human thing to do.
Value and treat everyone with dignity. Show respect for one another, our clients, and their customers, because we're all people, and treating each other right is simply the human thing to do.
INTEGRITY
Always be dependable, honest, and accountable. Do the right thing: do right by our customers, our clients, our teammates, and ourselves. Be consistent, trustworthy, and always act in good faith.
Always be dependable, honest, and accountable. Do the right thing: do right by our customers, our clients, our teammates, and ourselves. Be consistent, trustworthy, and always act in good faith.
Always be dependable, honest, and accountable. Do the right thing: do right by our customers, our clients, our teammates, and ourselves. Be consistent, trustworthy, and always act in good faith.
UNITY
UNITY
We achieve more when we all work together, to work as a single entity and produce amazing results. We talk, we share info, we ask questions, and we are all on the same page, heading in the same direction.
We achieve more when we all work together, to work as a single entity and produce amazing results. We talk, we share info, we ask questions, and we are all on the same page, heading in the same direction.
We achieve more when we all work together, to work as a single entity and produce amazing results. We talk, we share info, we ask questions, and we are all on the same page, heading in the same direction.
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hospitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hostpitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hostpitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hostpitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
The ICONS team can fix any issue, and solve any problem, they are simply amazing.
Dumitru D.
Senior Software Engineer
ICONS has an exceptional team that is extremely responsive and takes great care of our clients.
Robin K.
VP of Information Technology
Pineapple Hostpitality
The ICONS support team are our product ambassadors. They give us a competitive edge.
Gary N.
Director of Development
Waking Up
ICONS knows how to show the love to my clients and does a superb job with every task.
David M.
C.E.O. / C.T.O.
GrayMatter Networks
004
ABOUT US
WE PROVIDE
WORLD-CLASS
SUPPORT
WE PROVIDE
WORLD CLASS
SUPPORT
Since 2014, ICONS has developed numerous innovative solutions to service our clients’ needs. We have grown from a small unit of 4 working out of a living room in Capiz to a team of over 60 individuals strategically located in various regions across the Philippines.
All of our marketing comes through word of mouth. Our clients are our biggest promoters, which speaks to the level of service we provide: five-star, white-glove service with spectacular results. (Chances are, you’re reading this because someone who is (or was) an ICONS client referred you to us!)
Whatever your goals are, ICONS will develop and implement the strategy and has the people with the expertise to professionally service your needs. We combine our various skills, knowledge, industry understanding, and experience to form holistic and comprehensive solutions designed to PROPEL YOUR BUSINESS.
005
CONTACT US
LET'S
TALK
It all starts with a conversation. We’ll take the time to ask questions, understand your goals and the expected outcomes, and then we'll discuss a solution that best fits your needs. This approach is applied to every single project and task we handle. Whether you are looking for a team to support your app users, tech support for your clients, or executive support for your team, we will aim for the results you were hoping for.