Veena is the CEO and driving force behind ICONS. With her creative skills, vast experience, and passion for tech, she ensures every client is handled with care and every project is handled with efficiency. Her task-mastery and hands-on approach results in quick problem-solving as she guides the project to completion.

Veena is able to devise strategies that result in transparent communication and innovative design, while all aspects of the project are clear and seamless for all team members involved.

Veena’s strong creative background lets her influence aesthetically pleasing interfaces and positive user experiences, her Bachelor’s in Accounting helps to keep client projects within budget, and her passion for emerging tech platforms allows her to design solutions from a unique perspective.

With over 15 years work experience among Fortune 500 Companies, Sean has been involved in numerous projects, and has been able to analyse and streamline operational processes and procedures to effectively reduce operations expenses by a minimum of 25% in each instance without compromising quality.

His technical background and inter-personal skills have consistently allowed him to bridge the gap between management, development, and technical support staff. He has assisted in reducing the number of operating systems and databases, amalgamating them into one major system with redundancies, and has helped design complex system layouts, as well as internal and external user interfaces.

He has also assisted numerous companies in a variety of industries including the financial, retail and telecommunications sectors, and has a great deal of experience with all aspects of business, from targeting markets to marketing strategies, drafting logistic procedures to implementation, from front desk and customer service to back-end support, from hiring and training to on-going coaching.

With more than 9 years of experience on the Managerial level and having handled both client services and human resource management for prestigious companies, Steph is now a proud member of ICONS family. Steph has also been a respected Manager with expertise in leading strategic business planning and formulating performance metrics designed to spur creativity and continuous learning.

Steph is passionate about building high performance teams, leadership, strategy, new business development, and cultivating an inspiring culture within the Company.

Sheil has been with ICONS for 9 years, and joined us as an Inbound Customer Service Agent, but her curiosity and unquenchable thirst for knowledge propelled her to Technical Support, then to Jr System Admin, and now to Project Manager.

Sheil understands the complexities of custom-built systems, the relationship between the various pieces, and is able to identify hurdles in the development process while presenting solutions to these challenges. Her friendly personality and firm guidance allows her to lead her Development Team’s efforts directing them to achieving the client’s goals, producing effective and efficient results.

Czar is a seasoned veteran of the BPO industry with 12 years of experience in various roles including customer service, tech support, work force management and leadership. Preparing for this position involved a great deal of independent research on initiative, self-motivation and enhancing his wide range of skills to solve many different types of issues.

Czar believes in exceeding expectations by performing with flexibility and motivation on any given task. Before joining ICONS he was Fraud specialist for a Fortune 500 bank in United States and was a performance development coach for a BPO company. Czar’s vast experience has taught him to work well under pressure and motivate others to perform. When at home Czar is an active gamer and loves to get online to play MMORPG.

​Hope continues to climb the ladder, transitioning through different roles and taking on new challenges. She excelled as a Virtual Assistant, and the move to a Marketing Admin continued to expand her knowledge and experience.

​Currently, Hope is a Team Leader overseeing a team of more than 15 staff, handling multiple responsibilities for the client, managing day-to-day operation, and ensuring excellent service quality is achieved in all aspects. Her flexibility and ability to adapt quickly earned her praise from our clients.

​“If you find a job you love, you’ll never work a day in your life.”​ ​

​Mila is a ​​​​​​​Transformational​ ​leader wearing multiple hats. ​Her role encompasses a wide range of responsibilities including operations, administration, and long-range planning. ​She is used to working under great pressure​​ and always pushes the boundaries with everything she does.​ She always keeps a calm head and ensures all incoming queries are dealt with professionally, efficiently ​and within a timely manner​.

​Mila ensures all projects remain on track, all goals are met, and most importantly…​to be an asset for our clients.

With many years of relevant experience, there is no question that Jonathan will be efficient on the job because whatever he does, he does it well. Jonathan, or JC as we call him, is someone who takes work ethics very seriously. He brings the best out of the people that he works with, and always does what is best for our team, our staff, and our company.

Before becoming a Team Leader, he was a Technical Support Specialist for 2 years with ICONS, and in that 2 years he has become someone who can adapt to any situation. JC thrives in a fluctuating environment, always under pressure but able to stay on top of everything. He transforms unexpected obstacles into stepping stones for achievement.

After work, JC always finds time for a session with his band as a bass guitarist, or does some uphill mountain biking with his bike buddies. JC is also an ART lover, the only difference is that normal people hang art…JC prefers to wear art.

My personality is a bit complex. I’m a calm and reserved person but once you get to know me as a person, I’m completely different. I’m bubbly, deliberately outspoken, silly – in other words – a Disaster ? Yes, my personality is a mixture of contradictions. LOL!!! Sometimes people think that I’m an introvert or bipolar but one thing is for sure about me – I’m extremely determined person who understands people and makes friends very easily.

About my working attitude, I’m able to keep calm whenever I am in a situations of stress…even when I’m extremely busy with tasks, I still like to keep everything organized. I’m very adamant about finding what works best for my colleagues, family and friends…I want to help in any way I can, and I am always looking out for more resources to make that possible.

I would like to consider myself someone who can relate to anyone, any culture and background which allows me to make very personal connections with everyone I meet. If I like you, it is very hard to offended me, and that won’t change a bit.

Jesus saves! The rest of us better make backups.

John has been in the IT Service Management & Support for several years, and is proud of being able to provide a tremendous and positive impact to our clients and their customers. John’s main goal is to ensure our clients’ businesses are successful and their customers are well cared for with the highest level of support, and that’s what he aims for every day.

Talents acquired during this journey:
  “Able to sit in my chair for extended periods of time without numbness or fatigue.”
  “Can instantly jump on top of inquiries at the drop of a hat.”
  “Can reverse the effect of caffeine.”

I speak to the data, and the data speaks to me. I know what the data wants – organization, and the data knows what I need – answers.

After years spent working with data, I have developed the supernatural ability to make long running tasks longer and organized data more confusing, yet the data and I are able to understand each other and continue our everlasting friendship.